Module 4 — Requests vs. Demands

Making clear, doable requests — and staying connected even when the answer is no.

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Specific, doable, refusable

The three tests every request must pass.

13 min

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Hearing “no” without losing connection

A no is just the beginning of the conversation.

17 min

Check your understanding

Answer these before moving to the next module.

How do you know whether you made a request or a demand?

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