Module 2 — Observations Without Evaluations

Learning to describe what happened without judgment — the foundation every other skill rests on.

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The camera test

If a camera couldn't record it, it's not an observation.

12 min

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Always, never, and other traps

How exaggerations and generalizations sabotage your message.

15 min

Check your understanding

Answer these before moving to the next module.

Which of these is an observation?

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