Module 5 — Empathy & Emergency Empathy

Listening for feelings and needs in others — including in the heat of conflict.

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The twelve empathy blockers

Advising, one-upping, educating, consoling — why our favorite ways of helping don't.

19 min

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Emergency Empathy

What to do in the moment when someone is angry with you.

21 min

Check your understanding

Answer these before moving to the next module.

When a friend is upset, empathy means first…

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